ixplay Privacy Policy
This page describes what we collect when you use ixplay and how we keep that data protected. We at ixplay take your privacy seriously. When you register an account, deposit funds, place bets on Liga 1 or Piala AFF markets, play live blackjack or roulette, or engage with our slot games, you share personal information with us. We are committed to handling that information transparently, securely, and in compliance with applicable data protection laws.
Our privacy practices cover what data we collect, how we use it, who we share it with, how long we retain it, and what rights you have over your information. We also explain how we use cookies, how we protect your data from unauthorized access, and how you can contact us if you have questions or concerns about your privacy on ixplay.
This policy applies to all users of ixplay, regardless of whether you access our platform via web browser, mobile app, or any other method. If you do not agree with our privacy practices, do not use ixplay.
What Data We Collect on ixplay
We collect several categories of information when you use ixplay. During registration, we collect your legal name, date of birth, email address, phone number, and residential address. We require this information to verify your identity (Know Your Customer, or KYC) and comply with anti-money-laundering regulations in jurisdictions where we operate. We also collect your username and password, which you create and control.
When you deposit funds on ixplay, we collect payment information—the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the date and time of the transaction. We do not store your full payment card details or e-wallet credentials; our payment processors handle that information securely on their own systems. We collect transaction history to track your account balance, withdrawals, and promotional credits.
When you use ixplay, we collect behavioral data—which games you play, which bets you place, how long you spend on the platform, and which features you access. We also collect technical data: your IP address, device type, operating system, browser type, and approximate geographic location based on your IP. We use this data to detect fraud, prevent account takeover, and improve our platform performance.
How We Use Your Data on ixplay
We use your personal information for several purposes. First, we use it to operate ixplay—to create and maintain your account, process your deposits and withdrawals, calculate your tier status and weekly cashback, and deliver the games and betting markets you access. Second, we use it to verify your identity and comply with legal obligations, including anti-money-laundering and know-your-customer requirements. Third, we use it to detect and prevent fraud, unauthorized access, and other security threats. If we detect suspicious activity—rapid account creation and closure, unusually large wagers, or attempts to circumvent our security—we investigate and may restrict your account.
We also use your data to communicate with you. We send account notifications (login alerts, deposit confirmations, withdrawal status), promotional emails about new campaigns and seasonal offers (Liga 1 promotions, Idul Fitri bonuses, Piala AFF tournaments), and support responses to your inquiries. You can manage your communication preferences in your Account settings on ixplay; you may opt out of promotional emails, though we will continue to send transactional messages (account alerts, withdrawal confirmations) as long as your account is active.
We use aggregated, anonymized data to improve ixplay. We analyze which games are most popular, which payment methods users prefer, and where our platform experiences technical issues. This analysis helps us optimize our service, add new features, and enhance user experience. We never use your individual data for these analyses—we work with aggregated statistics only.
Third-Party Processors and Data Sharing
We share your data with third parties only when necessary to operate ixplay or comply with law. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information to process deposits and withdrawals. These processors are contractually bound to protect your data and use it only for payment processing. We do not control their privacy practices; we recommend reviewing their privacy policies if you wish to understand how they handle your information.
We may share your data with regulatory authorities and law enforcement if required by law or if we believe in good faith that disclosure is necessary to comply with legal obligations, enforce our terms, or protect the safety of our users. We do not sell your personal data to third parties for marketing purposes. We do not share your betting history, account balance, or gaming preferences with advertisers or data brokers.
Cookies and Tracking Technologies
We use cookies on ixplay to enhance your experience. Session cookies keep you logged in while you browse; they expire when you close your browser. Persistent cookies remember your preferences (language, theme, notification settings) across sessions. Analytics cookies help us understand how users interact with ixplay—which pages are visited most, where users encounter errors, and how long they spend on each feature. We use this information to identify and fix technical issues and improve our platform.
We do not use cookies to track you across other websites. Our cookies are first-party only—they are set by ixplay and read only by ixplay. You can disable cookies in your browser settings, though doing so may limit your ability to use certain ixplay features. We do not use third-party tracking pixels or beacons to monitor your activity outside ixplay.
Data Retention and Deletion
We retain your personal data for as long as your account is active and for a period after account closure to comply with legal and regulatory requirements. Typically, we retain account data for seven years after closure to satisfy anti-money-laundering and tax obligations. Transaction records are retained for the same period. If you request account deletion, we anonymize your personal information but retain transaction records as required by law.
You have the right to request access to your personal data, correct inaccurate information, or request deletion of your data (subject to legal retention requirements). To exercise these rights, contact our support team via email or in-app chat. We will respond to your request within 30 days. If you are in a jurisdiction with specific data protection laws (such as GDPR in Europe), we comply with those laws in addition to this policy.
Security and Data Protection
We protect your data using industry-standard encryption and security practices. All data transmitted between your device and ixplay servers is encrypted using TLS (Transport Layer Security) protocol. Your personal information is stored in secure, audited data centers with restricted access. We use multi-factor authentication to protect our internal systems and regularly conduct security audits to identify and address vulnerabilities.
We implement access controls so that only authorized ixplay employees can access your personal data, and only when necessary to perform their job functions. We do not store your password in plain text; we hash and salt it using industry-standard algorithms. If you forget your password, you can reset it via email verification—we never send you your password directly.
While we take security seriously, no system is completely immune to breaches. If we discover that your data has been compromised, we will notify you via email and provide guidance on steps you can take to protect your account. We recommend enabling two-factor authentication on ixplay and using a strong, unique password that you do not reuse on other websites.
Your Rights and Contact Information
You have the right to access, correct, and delete your personal data on ixplay, subject to legal retention requirements. You have the right to opt out of promotional communications. You have the right to know what data we collect and how we use it—this policy provides that transparency. If you believe we have violated your privacy rights, you can contact us to lodge a complaint.
To exercise your rights or report a privacy concern, contact our support team at the email address or in-app chat available in your ixplay account. We will respond to your inquiry within 30 days. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and have questions about how we handle your data, our support team can assist you in English or Indonesian. Our services are available only where local law permits; verify that your jurisdiction allows access to ixplay before using our platform.
Policy Updates and Effective Date
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email and update the effective date on this page. Your continued use of ixplay after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
This privacy policy is effective as of the date listed at the bottom of this page. We are committed to maintaining your trust by handling your personal information with care, transparency, and respect. If you have any questions about our privacy practices or this policy, contact our support team through ixplay. We are here to help.